Politique de résiliation

Cancellation Policy

How to Cancel

Sign in to your OHM account with the email address you ordered with, open the order and choose Cancel items. You can cancel the whole order or individual items, as long as they haven't shipped. We review every request and confirm by email, usually within 1 business day. You can also email support@ohmcycles.com with your order number.

Bikes

Bike returns and cancellations, including pre-orders, are arranged with us directly rather than online: contact us at support@ohmcycles.com or 604-770-2600 and we'll arrange it.

Pre-Orders

OHM occasionally offers pre-orders on upcoming models before they are in stock. When you place a pre-order, full payment is collected at checkout to secure your order and any applicable early pricing. Pre-orders may be cancelled any time before your order has shipped, for a full refund to your original payment method within 5–7 business days.

All Other Orders

Unshipped items can be cancelled for a full refund. We'll do our best to catch a request before the item leaves — but we cannot guarantee cancellation once it is in fulfilment. Items dispatched from our supplier's warehouse are often on their way within hours of your order.

Once an item has shipped, it can no longer be cancelled. You may return it after delivery under our Refund Policy.