Designed for the Life of Your Bike

For twenty years, the same questions have come across our counter.

How do I know when my bike needs a service? Is my battery still healthy, or is it starting to fade? How much longer will this last? Am I actually making a difference riding instead of driving? Every OHM owner asks a version of these, and for two decades we've answered them one rider at a time — in the Experience Center, over the phone, in long email threads with our service team.

This year, we decided to answer all of them at once.

The OHM app is the result. It's the culmination of twenty years of service-counter conversations, built into something you can keep in your pocket — a quiet, useful companion for the life of your bike. It's free, it works with any e-bike, and you don't need an account to start.

Here's what it does.

Never miss a service

The most common question we hear is also the simplest: when is my bike due?

The honest answer has always been "it depends" — on how far you ride, how hard, and how long it's been since the last visit. That's a hard thing to track in your head, and it's the reason a lot of e-bikes end up on the stand later than they should. So the app tracks it for you.

Add your bike, keep your odometer current, and the app watches what's coming due — basic service, seasonal service, brake pads, drivetrain, and tires — by distance and by time, whichever comes first. When something needs attention, it shows up right on the Home screen. One tap books it.

No spreadsheets. No trying to remember the last time you had the brakes looked at. Just a clear picture of where your bike stands, so a small fix stays a small fix instead of becoming a bigger one.

Know your real battery health

Battery anxiety is real, and most of it comes from not having good information. Riders hear things — that batteries "die" after a few years, that cold weather ruins them, that you should never charge to full. Some of that is true. Most of it is oversimplified.

The app gives you the actual picture: your battery's estimated maximum capacity, its charge cycle count, and its calendar age, based on your distance and the age of your bike. Alongside the numbers are practical care tips — the small habits that keep a pack healthy for years rather than seasons.

If you ride an OHM, your warranty status sits right there too. No digging through paperwork to find out where you stand.

See the impact of every ride

There's a reason most people bought an e-bike in the first place, and it usually wasn't the spec sheet. It was the idea of leaving the car behind — for the errand, the commute, the bridge crossing you used to sit in traffic for.

The app makes that idea visible. Every kilometre you ride instead of drive adds up, and the app keeps a running tally: the CO2 you've avoided, the money you've saved, the litres of gas left in the ground, the trees-worth of impact, and the calories you've earned along the way. It's a small thing, but it turns an abstract choice into something you can actually see — and share, if you want to.

Works with any e-bike

We built this for OHM owners, but we didn't want to build a walled garden. Plenty of the people who ask us these questions don't ride an OHM yet.

So the app works with any brand. Track service, battery, and distance no matter what you ride. And if you do own an OHM, registering it takes seconds — scan the QR code on the bike and the app pulls in model-matched service schedules, your warranty coverage, and the accessories that actually fit your bike, so you're not guessing at compatibility.

Gear that fits your ride

When you're ready for a rack, a lock, a set of bags, or the right tools, you can browse OHM e-bikes and a hand-picked set of accessories and check out securely, right in the app. Nothing you don't need — just gear chosen to work with the bike you already ride.

Why we built it

For a lot of companies, the relationship with a customer ends at the sale. We've always seen it differently. We stand behind every OHM from the day it leaves the floor to years down the road, and we guarantee parts availability for a decade — because your relationship with your bike should outlast your car lease.

An app is a strange thing for a bike company to make. But when you spend twenty years listening to the same honest questions — when will it need service, is the battery okay, is any of this worth it — you eventually realize the most useful thing you can build isn't another bike. It's a better answer.

That's what this is. Not a marketing tool, not a loyalty program dressed up as software. A practical companion that keeps your bike healthy, tells you the truth about your battery, and shows you the difference every ride makes.

Get it

The OHM app is free on the App Store. No account needed to start — add a bike and you're going.

It was designed in North Vancouver by the team that's been refining the ride since 2005, and it carries the same idea every OHM does: that the bike you buy should keep earning its place, morning after morning, year after year.

Your e-bike works hard. This is how we help you take care of it.