OHM Cycles Canada Ltd. (“OHM”) Limited Warranty:

Drive system:

The drive system including motor, battery and display are warranted against manufacturing defects in materials or workmanship for a period of two years to the original owner from date of purchase.

Frames:

OHM frames are warranted against manufacturing defects in materials or workmanship for a period of five years to the original owner from date of purchase.

Components:

All other components, including suspension parts and frame fixtures, are warranted against manufacturing defects in materials or workmanship for a period of one year to the original owner from date of purchase.

Terms of warranty:

Your OHM bicycle is subject to the terms of the limited warranty. This warranty applies only to the original registered owner of an OHM bicycle and is not transferable. This warranty applies only to OHM bicycles purchased from and assembled by authorized OHM dealers.

This limited warranty does not apply to normal wear and tear, nor to defects, malfunctions, or failures of bicycles subjected to abuse, neglect, improper repair, improper maintenance, alteration modification, and accident or other improper use.

To obtain warranty service, the original owner must deliver the bicycle, warranty card and bill of sale to an authorized OHM dealer. All labor charges for warranty service are the responsibility of the bicycle’s owner. OHM shall repair or replace all parts that are found by OHM to be defective and covered by the limited warranty. All freight charges for warranty service will be borne by the original owner.

This is the exclusive remedy under this warranty. Any and all other remedies and damages that may otherwise be applicable are excluded including, but not limited to, incidental or consequential damages or punitive damages.

This is the only warranty made by OHM on its frames and components and there are no warranties which extend beyond the description herein. Any warranties that may be otherwise implied by law including, but not limited to, any implied warranty of merchant ability or fitness for a particular purpose are excluded.

OHM e-bikes come with different models and battery capacities, so the range can vary. Typically, OHM e-bikes have a range of 50 - 150kms (30-90mi) on a single charge, depending on factors such as the model, terrain, rider weight, and assistance level. To get the most accurate information for your specific OHM e-bike model, it's best to check the manufacturer's specifications or contact their customer support.

Charge up and get rolling in no time! With our powerful 4A fast charger, your OHM E-bike battery reaches full capacity in just 3.5 hours. Experience the thrill of the ride without the wait!

Whether it's a tune-up, a diagnostic check, or a performance boost, trust the experts at the OHM Factory Store in North Vancouver to keep your ride in peak condition.

If you're miles away from our North Vancouver oasis? Fret not! Enter Velofix, our trusted mobile service partner. With over 150 locations across North America, Velofix brings the expertise of OHM right to your doorstep. It's like having a personal pit crew for your e-bike, ensuring that maintenance and repairs are a breeze, no matter where your adventures take you.

OHM e-bikes arrive partly assembled, putting you in the fast lane to riding freedom in no time. We've streamlined the process, requiring just a few simple steps. Attach the pedals, adjust the handlebars to your perfect height, saddle up for comfort, and pop on the front wheel—voila! Your OHM E-bike is ready to hit the road. 

Instructions on how to assemble the bike HERE

Experience the joy of hassle-free setup with OHM E-bikes. Unbox, assemble, and ride into a future where your journey begins the moment the box opens. Your adventure, your way—with OHM.

Return Policy

While hub drives have their place, our mid-drive technology takes your riding experience to new heights. The mid-drive motor, nestled in the bike's center, transforms your ride into a symphony of responsiveness and control. Conquer hills effortlessly, navigate diverse terrains with ease, and experience a ride that feels like an extension of you.

Our mid-drive technology optimizes your bike's weight distribution, ensuring a stable and agile ride. Feel the thrill of acceleration and deceleration that adapts to your every move, making each journey not just a ride but a dance with the road.

But we don't just stop at performance, our mid-drive systems are designed for efficiency, offering a longer range and preserving your bike's overall lifespan. With OHM's commitment to innovation, you're not just choosing a bike; you're embracing a cutting-edge riding experience that stands head and shoulders above the rest.

Our current lineup boasts Class 1 pedal-assist e-bikes, setting the standard for a seamless blend of power and authenticity.

Why Class 1? Because we believe in a riding experience that's not just exhilarating but also versatile. OHM's Class 1 e-bikes offer pedal assistance without a throttle, making them the perfect companions for a wide range of roads and trails. Whether you're navigating city streets or exploring rugged terrains, these bikes are your ticket to unbridled exploration.

See an example of rules for riding different types of e-bikes in Whistler municipality. (https://www.whistler.ca/wp-content/uploads/2023/02/ebike-tips.pdf)

Guard your OHM E-bike with the peace of mind it deserves! Introducing our comprehensive guide on how to secure your ride and keep it in the right hands—yours.

Lock in confidence: Invest in top-tier locks designed to thwart even the savviest of would-be thieves. Our recommended locks are not just accessories; they're your e-bike's bodyguard, providing a robust line of defence against unauthorized riders.

Double down on safety: Combine the power of locks with strategic parking. Opt for well-lit areas and dedicated bike racks to add an extra layer of security. A visible, confidently parked e-bike is less appealing to those with dubious intentions.

Tech it up: Embrace the future with smart technology. Equip your OHM E-bike with  anti-theft alarms that keep you in the loop. Receive real-time updates on your bike's location and deter potential theft with a built-in siren that screams protection.

At OHM, we believe in not just providing exceptional e-bikes but ensuring they stay in the right hands. Follow these steps, and let nothing stand between you and the unrivaled joy of your OHM E-bike. 

Most people will transport their e-bike with a rear hitchrack designed for the added weight of electric bikes.  The most versatile rack out there is from Thule which works well with step-through style bikes and will carry a pair of OHM e-bikes.  

Many people with SUVs or hatchbacks can put the bike in through the trunk.  If you opt to do this, we recommend you put the bike in with the drive-side (chainline) facing up and use a blanket to prevent scratching. This is not recommended for more than one bike. 

More questions? See our FAQs